Electric Faucet/Tap Trouble Shooting Tips

Trouble-Shooting Tips:


Possible Causes
Corrective Actions
1. Inlet and outlet fittings leaking
  • Fittings not tight
  • Rubber washer worn-out
  • Tighten fittings
  • Replace rubber seal ring
2. Hand shank in close mode, but there is still water coming out
  • Valve core failure
  • Valve body failure
  • Contact local service
  • Contact local service
3. Outlet water flow is too low / slow
  • Filter net of bubbler scaled or blocked by impurity
  • Inlet water pressure is too low
  • Disconnect the bubbler and clean the filter net
  • Increase the water pressure
4. There is noise while turn off the water flow
  • Water pressure is too high
  • Turn off hand shank too fast
  • The water pipe wasn’t fixed well
  • Turn down the water flow
  • Turn off the hand shank again
  • Reconnect the pipe
5. Hands feel little tingling when touch hot water
  • The appliance is not properly earthed
  • Connect the earth line properly
6. No heating
  • No power supply
  • The knob didn’t toward to hot water position
  • The power board keep off mode
  • Manual Reset thermal cut-out cut off
  • Heating element failure
  • Correct power supply
  • Turn the knob toward hot water position
  • Press *** to turn on the power board
  • Contact local service
7. Too high outlet temperature
  • Setting temperature is too high
  • Thermal Cut-out cut off
  • Touch “–” to decrease the temperature
  • Contact local service
8. Outlet water flow has reduced or lowered
  • Inlet strainer or bubbler was blocked
  • Inlet water pressure became lower
  • Clean strainer or bubbler
  • Increase the inlet water pressure
9. Display E1
  • Outlet temperature ≧58℃
  • Please make sure there is water supply, shut off the power supply then power on again, the E1 will disappear
10. Display E3
  • Outlet temperature sensor failure
  • Replace outlet temperature sensor


Note: Always turn off the power supply before servicing your unit

The appliance require no regular maintenance. However, to ensure consistent water flow, the following is recommended

  • Install a filter in the front-end of water inlet of the electric hot water tap
  • Periodically remove scale and dirt that may build up at the sprayer of the tap
  • The filter net at the water inlet should be cleaned from time to time. Please turn off the water flow before doing this
  • If you will not use this appliance for long time, please disconnect the plug

Correct disposal of this product is required
This symbol on the product, or in its packing, indicates that this product may not be treated as household waste. Instead, it should be taken to the appropriate waste collection point for the recycling of electronic equipment, By ensuring this product is disposed of correctly, you will help prevent potential negative consequences for the environment and human health, which could otherwise be caused by the inappropriate waste handling of this product. For more detailed information about the recycling of this product, please contact your local council, your household waste disposal service