Problem
| Possible Causes
| What to do
|
Filtered water seems to have tiny black particles ?
| New filter contains activated carbon, which is food grade safe
| Turn on the water faucet and allow these harmless carbon particles to purge from the filter (canister). Turn off water faucet when water is clear
|
Chlorine taste and/or odour in the filtered water ?
| The filter (canister) is no longer removing chlorine from the water supply
| Replace the Eco Combo filter
|
Dispenses filtered water very slow (low filtered water flow)
| - Water Pressure may have reduced from the source / Water flow from the source is very low
- Filter installation may be too far from the source water connection
- Source water is either very dirty
- you haven't replaced the filter as per stated replacement period the filter (canister) may be clogged
| - Install pressure tank / pump no more than max 60psi
- Filter installation has to be close to source water connection (if under sink/table top installing the filter close to the faucet will improve the flow)
- Recommended source water connection to be Govt/Municipal water with TDS below 500.
- Please replace the filter(s) as per recommended replacement period (as the filter ran out of it filtration life)
|
Water leaking at- fittings
- filter (canister)
| - Tubing may not be installed properly
- Filter (canister) is not inserted properly
| - Insert/push the tubings properly
- Insert the filter (canister) properly
|
No water dispensing from the filter
| - Shut off valve or main water supply may be turned off
- Filter (canisters) were not installed properly
| - Open shut off valve, switch or open main water supply
- Ensure filter (canisters) are properly / fully inserted to the filter head
|
